Refund Policy

30-day money-back guarantee

Fault Tolerant is provided by Harjaspreet Singh, an individual seller based in India. We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date, for any reason, including simply changing your mind.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request one, visit paddle.net with your order email or receipt, or email us at support@faulttolerant.dev and we will arrange it with Paddle on your behalf.

Refunds are returned to the original payment method. Processing times depend on your bank or card issuer and are typically a few business days once approved.

Cancelling a subscription

You can cancel at any time from the Billing page in your account or through Paddle. Cancelling stops future renewals; your paid access continues until the end of the period you have already paid for, after which the account returns to the Free plan. Cancelling on its own does not trigger a refund — request one as described above if you are still within the 30-day window.

Beyond the guarantee period

After 30 days we consider refund requests case by case, for example duplicate charges, billing errors, or an extended service outage. Paddle's own Refund Policy also applies, and your statutory consumer rights are unaffected by this policy.