Refund Policy

Cancelling your subscription

Fault Tolerant is provided by Harjaspreet Singh, an individual seller based in India. You can cancel your subscription at any time from the Billing page in your account or through Paddle. Cancelling stops future renewals; your paid access and remaining credits continue until the end of the period you have already paid for, after which the account returns to the Free plan. No partial refunds are given for the unused remainder of a billing period.

Refunds

Fault Tolerant is a digital service whose AI credits are consumed as soon as you use them. Because that computing cost is incurred immediately, purchases are final and we do not offer change-of-mind refunds once a billing period has started.

We consider refund requests case by case where something has gone wrong on our side — for example duplicate charges, billing errors, or an extended service outage. If that happens, email us at support@faulttolerant.dev within 14 days of the charge and we will put it right.

How a refund is processed

Approved refunds are processed by our payment provider and Merchant of Record, Paddle, and are returned to the original payment method. Processing times depend on your bank or card issuer and are typically a few business days once approved.

Your statutory rights

Nothing in this policy limits your statutory consumer rights. Paddle's own Refund Policy also applies to every order.